Return , Refund And Exchange Policy
At Cannac, we strive to deliver high-quality products and a smooth shopping experience.
Please read the following policy carefully before placing a return, refund, or exchange request.
1. Exchange Policy
• Exchange requests due to size, fit, style, or color preference will be eligible for exchange only and not for refunds.
• An exchange fee of ₹65 will be applicable per exchange request.
• Requests must be raised within 7 days of receiving your order.
• The item must be unused, unwashed, and returned in its original packaging with all tags intact.
• Products showing signs of usage, washing, perfume/deodorant smell, stains, marks, damage, or alteration will not qualify for exchange, replacement, or store credit.
• Each product is eligible for a one-time exchange/replacement only.
• Once an exchange is completed, the order is no longer eligible for further exchange, replacement, or store credit.
• In case the requested size or product is unavailable, a store credit will be issued.
• In case a customer receives a damaged product, defective product, or wrong product, only a free replacement/correct product will be provided. No additional charges will be applicable in such cases.
• Minor variations in color, wash, texture, print placement, or fit appearance due to lighting, screen resolution, photography, or garment treatment shall not be considered as defects or items not as described.
• In case of a return/exchange request, the product must successfully reach our warehouse and pass the quality check process. Further action will be processed only after successful inspection and approval by our team.
• If an incorrect, different, used, damaged, or missing product is returned by the customer, the request will be rejected and the same product will be shipped back to the customer. No refund, exchange, replacement, or store credit will be issued in such cases.
• In case the customer fails to hand over the package despite multiple pickup attempts by the delivery agent, the request will be marked as cancelled. Cannac does not facilitate repeated pickup requests for the same order; customers must inform support within 48 hours for further assistance.
2. Return & Refund Policy
• In case a customer receives a wrong product, the correct product/replacement will be provided at no additional charge. Refunds will only be considered if the replacement product is unavailable.
Additional Terms:
• Returns based on personal preferences (e.g., fabric feel, size, style, color, fit, or change of mind) are not eligible for refunds. They are eligible only for exchange/store credit, as applicable.
• The return request must be raised within 3 days of receiving your product.
• Refunds will not be issued for items purchased during special discounts or sales.
• If approved, refunds will be processed once the returned product is received and inspected.
• COD charges are non-refundable.
• In case of a return request, the product must successfully reach our warehouse and pass the quality check process before any refund/store credit is approved.
• If an incorrect, different, used, damaged, or missing product is returned by the customer, the request will be rejected and the same product will be shipped back to the customer. No refund, exchange, replacement, or store credit will be issued in such cases.
• In case the customer fails to hand over the package despite multiple pickup attempts by the delivery agent, the request shall be marked as cancelled. Cannac does not facilitate repeated pickup requests for the same order; customers must inform support within 48 hours for further assistance.
3. Non-Applicable Reasons
The following reasons will not qualify for refunds or store credits:
• Size issue – Exchange only.
• Fit concern – Exchange only.
• Style preference – Exchange to another product only.
• Color preference – Exchange only.
• Change of mind – Not applicable.
• Minor variations in color, wash, texture, print placement, or fit appearance due to lighting, screen resolution, photography, or garment treatment shall not be considered as defects or items not as described.
• For any concerns or reasons not listed above, customers may contact us at cannactrends@gmail.com for further assistance and review by our support team.
4. Sale Policy (Applicable on Sale Items)
• No returns will be accepted for sale items.
• Exchanges are allowed with a ₹200 handling fee per exchange request.
• Requests for exchange must be raised within 3 days of delivery.
• The product must be unused, unwashed, and in original packaging with all tags intact.
• Sale items can only be exchanged for the same product in a different size, subject to availability.
• Sale items cannot be exchanged for non-sale items.
• No cancellations or modifications are allowed on sale orders once placed.
5. Important Note (Orders Above ₹5,000)
For all orders above ₹5,000, customers are required to choose one of the following options before dispatch:
• Pay 10% of the order value in advance (partial payment), or
• Split the order into two parts and receive it in separate shipments, or
• Convert the order into a fully prepaid order.
Our team will contact you after you place the order to confirm your preferred option.
Dispatch will proceed once your selection is completed.
If an order is returned to us more than once due to non-acceptance or failed delivery, a 10% advance payment will be required for all future orders, regardless of order value.
6. Damaged / Wrong Product Received
If you receive a damaged or incorrect product:
• Contact us within 48 hours of delivery at cannactrends@gmail.com.
• Share clear pictures/videos of the product and packaging.
• Our team will review and arrange for a replacement/correct product as applicable.
• No refunds or store credits will be applicable in such cases.
7. How to Initiate a Return or Exchange
Click on ‘Return/Exchange Request’ and choose a valid reason.
Attach clear photos/videos of the product showing the issue (damage, defect, wrong item, or size concern).
Once approved, you can track the request on the same link.
8. Store Credit
• Store credit will be issued in cases where the exchanged product value is lower than the original order value or, where applicable, as per policy.
• Store credit cannot be transferred to bank accounts or converted into cash.
• Store credit is valid for 120 days from the date of issuance.
Steps to Use Your Store Credit
| Step | Action |
|---|---|
| 1 | Go to our website: www.cannac.in |
| 2 | Click on the profile/account icon at the top right |
| 3 | Log in using the same email address on which you received the store credit |
| 4 | Browse and add your desired product(s) to the cart |
| 5 | Proceed to checkout |
| 6 | The store credit option will be automatically available at checkout |
| 7 | Apply the store credit, and the amount will be deducted from your order total |
• If the order value exceeds the available store credit, the remaining balance can be paid with any available payment method.
9. General Conditions
• Requests must be made within 7 days of delivery (3 days for sale items).
• Products must be in original, unused condition with all tags attached.
• Items returned in used, washed, damaged, or altered condition will not be accepted.
• Each product is eligible for a one-time exchange or replacement only.
• Once an exchange is processed, the order becomes non-refundable.
• All shipping and handling charges are non-refundable.
• Returns due to personal preference (size, fit, style, color, or change of mind) are eligible for exchange/store credit only, after having a conversation via mail!
• Store credits cannot be transferred to bank accounts.
• Store credit is valid for 120 days from the date of issuance.
• Orders may be placed on hold, verified, or cancelled if flagged under High RTO (Return-to-Origin) risk based on internal checks or courier partner data.
• In such cases, customers may be requested to confirm their order, choose prepaid payment, or provide additional verification before dispatch.
• Orders with incomplete or incorrect address details may be held or cancelled if the correct information is not provided when requested.
• Dispatch will proceed only after complete and accurate address details are confirmed by the customer.
• If multiple Cash on Delivery (COD) orders are placed from the same customer within a short period, we may dispatch them sequentially or place additional orders on hold until the first order is successfully delivered.
• Cannac shall not be responsible for return packages handed over without proper packaging or products damaged during reverse transit due to inadequate packaging by the customer.
• In the event of a missing item, a thorough investigation will be carried out. If the loss is determined to have occurred in transit, the missing article will be re-shipped to the customer.
• In case the customer fails to hand over the package despite multiple pickup attempts by the delivery agent, the request shall be marked as cancelled. Cannac does not facilitate repeated pickup requests for the same order; customers must inform support within 48 hours for further assistance.
• All policies are clearly stated on our website for full transparency.
We truly understand customer concerns; however, we strictly adhere to our policy.
Need Help?
For any queries or concerns regarding your order, please contact us at: