Return , Refund And Exchange Policy

Return & Exchange Policy

At Cannac, we strive to provide high-quality products and a seamless shopping experience. Please review our return and exchange policy before making a request.

1. Exchange Policy

- If size-related issues the product will only be exchanged or if you wish to exchange for a different product of the same value.

- The exchange request must be placed within 7 days of receiving your product.

- The product must be unused, unwashed, and in its original packaging with all tags intact.

2. Return & Refund Policy

-Returns are only accepted if the product is damaged, defective, or if the wrong item was sent.

- If your return request is approved, a refund will be processed once the item is received and inspected.

- COD (Cash on Delivery) charges are non-refundable.

- Refunds will be issued via the original payment method (for prepaid orders) or via bank transfer (for COD orders).

- Returns due to personal preference (e.g., fabric expectation, change of mind) are not eligible for refunds but may be considered for exchange or store credit.

-The return request must be placed within 7 days of receiving your product

-Refunds will not be issued on special discounts or in the sale . Store credits or exchange can be consider If any issue .

3. Return & Exchange Process

1. Login to your account on cannac.in.

2. Go to "My Orders" and select the order you wish to return or exchange.

3. Click on "Return/Exchange Request" and select a valid reason from the options provided.

4. Attach clear photos of the product showing the issue (damage, defect, wrong item, or size mismatch) and send us on WhatsApp.

5. Once your request is approved, we will guide you through the return or exchange process.

 

4. Important Notes

Returns and exchanges must be requested within 7 days of receiving your order.

Products must be returned in their original condition (unused, unwashed, with all tags intact).

Products returned in a used, washed, or altered condition will not be accepted.

Products can be exchanged only one time . 

For any questions, feel free to contact us at cannactrends@gmail.com