Return , Refund And Exchange Policy

Return, Refund & Exchange Policy

At Cannac, we strive to deliver high-quality products and a smooth shopping experience.
Please read the following policy carefully before placing a return, refund, or exchange request.

1. Exchange Policy

• Exchanges are accepted in case of size issues or if you’d like to switch to a different product of equal value.
• Requests must be raised within 7 days of receiving your order.
• The item must be unused, unwashed, and returned in its original packaging with all tags intact.
• Each product is eligible for one-time exchange only.
• Once an exchange is completed, the order is no longer eligible for refund.
• In case the requested size or product is unavailable, a store credit will be issued.

2. Return & Refund Policy

Returns are accepted only under the following conditions:
• You received a damaged or defective product, or
• You received the wrong item.

Additional Terms:
• Returns based on personal preferences (e.g., fabric feel, style, color, or change of mind) are not eligible for refund.
• The return request must be raised within 7 days of receiving your product.
• Refunds will not be issued for items purchased during special discounts or sales.
• If approved, refunds will be processed once the returned product is received and inspected.
• COD charges are non-refundable.
• Refunds will be made via:
  – The original payment method (for prepaid orders), or
  – Bank transfer (for COD orders, after receiving account details).
• Refunds are processed within 3–5 business days after inspection.

3. Sale Policy (Applicable on Sale Items)

• No returns will be accepted for sale items.
• Exchanges are allowed with a ₹200 handling fee per exchange request.
• Requests for exchange must be raised within 3 days of delivery.
• The product must be unused, unwashed, and in original packaging with all tags intact.
• Sale items can only be exchanged for the same product in a different size, subject to availability.
• Sale items cannot be exchanged for non-sale items.

4. Important Note (Orders Above ₹5,000)

For all orders above ₹5,000, customers are required to choose one of the following options before dispatch:

  1. Pay 10% of the order value in advance (partial payment), or
  2. Split the order into two parts and receive it in separate shipments, or
  3. Convert the order into a fully prepaid order.

Our team will contact you after you place the order to confirm your preferred option.
Dispatch will proceed once your selection is completed.

If an order is returned to us more than once due to non-acceptance or failed delivery, a 10% advance payment will be required for all future orders, regardless of order value.

5. Damaged / Wrong Product Received

If you receive a damaged or incorrect product:
• Contact us within 48 hours of delivery at cannactrends@gmail.com.
• Share clear pictures of the product and packaging.
• Our team will review and arrange for an exchange or replacement as applicable.

6. How to Initiate a Return or Exchange

  1. Log in to your account at www.cannac.in.
  2. Go to ‘My Orders’ and select the item you wish to return or exchange.
  3. Click on ‘Return/Exchange Request’ and choose a valid reason.
  4. Attach clear photos of the product showing the issue (damage, defect, wrong item, or size).
  5. Once approved, our team will guide you through the return/exchange process.

7. General Conditions

• Requests must be made within 7 days of delivery (3 days for sale items).
• Products must be in original, unused condition with all tags attached.
• Items returned in used, washed, or altered condition will not be accepted.
• Once an exchange is processed, the order becomes non-refundable.
• All shipping and handling charges are non-refundable.
• All policies are clearly stated on our website for full transparency.

Need Help?

For any queries or concerns regarding your order, please contact us at:
📩 cannactrends@gmail.com