Return , Refund And Exchange Policy

Return, Refund & Exchange Policy

At Cannac, we strive to deliver high-quality products and a smooth shopping experience. Please review the following policy carefully before placing a return, refund, or exchange request.

✅ Important Note for Orders Above ₹5,000

For all orders above ₹5,000, customers are required to choose one of the following options before dispatch:

  1. Pay 10% of the order value in advance (partial payment).

  2. Split the order into two parts and receive it in separate shipments.

  3. Convert the order into a fully prepaid order.

Our team will contact you after your order is placed to confirm your preferred option. Dispatch will proceed once your selected option is completed.

📌 In case an order is returned to us repeatedly (more than once due to non-acceptance or failed delivery), the customer will be required to make a 10% partial payment in advance for all future orders, regardless of order value.

 

1. Exchange Policy

  • Products can be exchanged in case of size-related issues, or if you'd like to switch to a different product of equal value.

  • Exchange requests must be raised within 7 days of receiving your order.

  • The item must be unused, unwashed, and returned in its original packaging with all tags intact.

  • Each product is eligible for one-time exchange only.

  • Once an exchange is completed, the order is no longer eligible for a refund.

2. Return & Refund Policy

Returns are accepted only under the following conditions:

  • You received a damaged or defective product.

  • You received the wrong item.

Additional terms:

  • Returns based on personal preference (e.g., fabric feel, style, change of mind) are not eligible for a refund, but may be considered for exchange or store credit, subject to approval.

  • The return request must be placed within 7 days of receiving your product.

  • Refunds will not be issued on products purchased on special discounts or during a sale. Store credit or exchange may be offered if there is a valid issue.

  • If your return is approved, a refund will be processed once the product is received and inspected.

  • Cash on Delivery (COD) charges are non-refundable.

  • Refunds will be issued through:

    • The original payment method (for prepaid orders), or

    • Bank transfer (for COD orders, after receiving your bank details).

    • Refunds will be processed within 3–5 business days after we receive and inspect the returned product.

3. How to Initiate a Return or Exchange

  1. Log in to your account at www.cannac.in

  2. Go to ‘My Orders’ and select the order you wish to return or exchange

  3. Click on ‘Return/Exchange Request’ and choose a valid reason

  4. Send clear photos of the issue (damage, defect, wrong item, or size mismatch) via WhatsApp

  5. Once approved, our team will guide you through the return/exchange process

4. Important Notes

  • All return/exchange requests must be made within 7 days of delivery.

  • Products must be returned in original condition — unused, unwashed, and with all tags intact.

  • Items returned in used, washed, or altered condition will not be accepted.

  • Once an exchange is processed, the order becomes non-refundable.

  • Orders above ₹5,000 will require you to choose one of the following before dispatch:

    • Pay 10% in advance,

    • Split the order, or

    • Make the order fully prepaid.

  • Orders are typically dispatched within 24 working hours.

  • All policies are clearly stated on our website for full transparency.

Need Help?

For any questions or concerns, reach out to us at cannactrends@gmail.com